Reference

Clear Terms for Your h0li Account

These terms explain how your account works, how wallet actions are handled, and what we expect when you use h0li.

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h0li Clear Terms for Your h0li Account
CONTACT PATHS

Where To Raise Terms Questions

If any clause is unclear, reach us through the channels below and we will point you to the right part of the terms.

Email support Send a message if you want a clause explained, need a copy of the…
In-app chat Use chat for quicker policy questions about access, withdrawal rules, or closure steps.
Request form Choose the form when you need a correction, a document update, or a written…
RECORDS AND RIGHTS

How We Handle Policy Records

We keep only the details needed to run your account, confirm transactions, and answer policy requests.

Data handling

We collect only the details needed to run your account, confirm transactions, and answer policy requests. That usually includes contact details, transaction history, device signals, and any document you send for verification.

Cookies

Cookies help us keep you signed in, remember your language setting, and load the same terms page state if you return later. You can clear them in your browser, but some settings may reset.

Account security

We protect account access with password checks, device controls, and review flags when activity looks unusual. If you ask for a sensitive change, we may request extra verification before we update anything.

Retention

We keep support logs, dispute records, and verification files for the period needed under law or internal policy. After that period, we delete or anonymise material that no longer needs to be kept.

Change requests

If your name, phone number, or other saved detail is wrong, contact support from the account linked to it. We process corrections only after the checks that prove the request comes from you.

Policy notices

When these terms change, the updated text replaces the earlier version on this page. We may also send a notice through the account channel we have on file, so you can see what changed and when.

Common Questions About These Terms

This section answers common points about access, records, and contact routes. If your question is about a clause, a correction, or a request to close the account, start with the same support channel you already use for account help. We keep the process tied to your account so we can verify the request, apply the right version of the terms, and respond in writing where needed.

Access depends on local law and on whether you meet the checks we ask for at sign-in or before a transaction. If we cannot confirm eligibility, we pause the request until the checks are complete.

Yes. When we update the page, the new text becomes the version that applies from the posting date. If you keep using the account after that, the updated terms continue to apply.

Send the change from the account linked to the details you want fixed. We may ask for supporting proof, and we only process the correction after the identity check is complete.

We keep only the records needed to run the account, handle disputes, meet legal duties, and confirm payment activity. That can include messages, transaction logs, and verification files for the required period.

You can ask support to explain the browser cookies we use for sign-in, session control, and language settings. If you clear them yourself, some saved preferences may need to be set again.

Send the request through the contact route linked to your account. We may keep certain records after closure when law or dispute handling requires it, but the active account will be closed.

We reply through the channel tied to your account, usually by email or in-app message. If the request needs more checks, we will say what is missing before we act.

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